Support
We're here to help. Whether you have a question about your subscription, need technical support, or just want to reach out, you can find what you need below.
Contact Us
Email: hello@choosingher.com
Have a question or need help? Reach out anytime. We'll get back to you as soon as possible.
Subscription & Billing
How do I subscribe to Choosing Her?
You can subscribe directly through the app after your free trial. We offer annual and monthly plans. Your subscription will renew automatically unless you cancel.
How do I cancel my subscription?
You can cancel anytime through your device settings:
iOS: Go to Settings > Your Name > Subscriptions > Choosing Her > Cancel Subscription
Android: Go to Google Play > Account > Subscriptions > Choosing Her > Cancel Subscription
Your access continues until the end of your current billing period.
What happens when my trial ends?
If you don't cancel before your trial ends, your subscription will begin and you'll be charged. You can cancel anytime during the trial without being charged.
How do I restore my purchases?
If you reinstall the app or switch devices, go to Settings in the app and tap "Restore Purchases." Your subscription will be restored automatically.
I was charged but don't have access. What do I do?
First, try restoring your purchases in the app settings. If that doesn't work, reach out to us at hello@choosingher.com and we'll help you right away.
Account & Login
How do I log in?
Open the app and enter the email and password you used when you signed up. You can also log in with Apple or Google if you set up your account that way.
I forgot my password. How do I reset it?
On the login screen, tap "Forgot Password" and we'll send you a reset link by email.
How do I update my email address?
Go to Settings in the app and tap "Account Information." You can update your email there. If you run into any issues, email us at hello@choosingher.com.
Technical Support
The app won't load or keeps crashing. What should I do?
Try these steps first:
Close the app completely and reopen it
Restart your device
Make sure you have the latest version of the app
Check your internet connection
If the problem continues, reach out to us at hello@choosingher.com and let us know what's happening. Include your device type and iOS or Android version if possible.
My workouts aren't syncing or saving.
Make sure you're connected to the internet and that the app is up to date. If your progress still isn't saving, contact us at hello@choosingher.com and we'll look into it.
I'm having trouble with a specific feature.
Reach out to us at hello@choosingher.com and describe what's happening. We'll help you troubleshoot or report the issue to our team.
Account & Data
How do I delete my account?
If you'd like to delete your account and data, email us at hello@choosingher.com with the subject line "Delete My Account." We'll process your request and confirm when it's complete.
Please note that deleting your account is permanent and cannot be undone. Your progress, data, and subscription access will be removed.
How do I request my data?
You have the right to request a copy of your data at any time. Email us at hello@choosingher.com with the subject line "Data Request" and we'll send you your information within 30 days.
Who do I contact about privacy concerns?
For any privacy-related questions or concerns, email us at hello@choosingher.com. You can also review our full Privacy Policy below.
Legal
Privacy Policy: https://choosingher.com/privacy
Terms of Use: https://choosingher.com/terms
Still need help?
Reach out anytime at hello@choosingher.com. We're here for you.
Contact Us
Email: hello@choosingher.com
Have a question or need help? Reach out anytime. We'll get back to you as soon as possible.
Subscription & Billing
How do I subscribe to Choosing Her?
You can subscribe directly through the app after your free trial. We offer annual and monthly plans. Your subscription will renew automatically unless you cancel.
How do I cancel my subscription?
You can cancel anytime through your device settings:
iOS: Go to Settings > Your Name > Subscriptions > Choosing Her > Cancel Subscription
Android: Go to Google Play > Account > Subscriptions > Choosing Her > Cancel Subscription
Your access continues until the end of your current billing period.
What happens when my trial ends?
If you don't cancel before your trial ends, your subscription will begin and you'll be charged. You can cancel anytime during the trial without being charged.
How do I restore my purchases?
If you reinstall the app or switch devices, go to Settings in the app and tap "Restore Purchases." Your subscription will be restored automatically.
I was charged but don't have access. What do I do?
First, try restoring your purchases in the app settings. If that doesn't work, reach out to us at hello@choosingher.com and we'll help you right away.
Account & Login
How do I log in?
Open the app and enter the email and password you used when you signed up. You can also log in with Apple or Google if you set up your account that way.
I forgot my password. How do I reset it?
On the login screen, tap "Forgot Password" and we'll send you a reset link by email.
How do I update my email address?
Go to Settings in the app and tap "Account Information." You can update your email there. If you run into any issues, email us at hello@choosingher.com.
Technical Support
The app won't load or keeps crashing. What should I do?
Try these steps first:
Close the app completely and reopen it
Restart your device
Make sure you have the latest version of the app
Check your internet connection
If the problem continues, reach out to us at hello@choosingher.com and let us know what's happening. Include your device type and iOS or Android version if possible.
My workouts aren't syncing or saving.
Make sure you're connected to the internet and that the app is up to date. If your progress still isn't saving, contact us at hello@choosingher.com and we'll look into it.
I'm having trouble with a specific feature.
Reach out to us at hello@choosingher.com and describe what's happening. We'll help you troubleshoot or report the issue to our team.
Account & Data
How do I delete my account?
If you'd like to delete your account and data, email us at hello@choosingher.com with the subject line "Delete My Account." We'll process your request and confirm when it's complete.
Please note that deleting your account is permanent and cannot be undone. Your progress, data, and subscription access will be removed.
How do I request my data?
You have the right to request a copy of your data at any time. Email us at hello@choosingher.com with the subject line "Data Request" and we'll send you your information within 30 days.
Who do I contact about privacy concerns?
For any privacy-related questions or concerns, email us at hello@choosingher.com. You can also review our full Privacy Policy below.
Legal
Privacy Policy: https://choosingher.com/privacy
Terms of Use: https://choosingher.com/terms
Still need help?
Reach out anytime at hello@choosingher.com. We're here for you.